Peabody Auto Repair

experience was great

as usual a great experience - waited for my brakes to be done and it was not a long wait at all. Have waited longer for an oil change at the dealers even with an appointment. Larson's once again rises above.

As always: courteous, accomodating,efficient, thorough, expertly done. Excellent. Will continue to refer to Larson's, "in a heartbeat."

The Larson's team has provided excellent service as usual. Their attention to details are always informative. They continue to give me a piece of mind regarding any preventive maintenance and potential safety concerns about my car. I have complete trust in their service and would recommend everyone to go to Larson's.

Larson's always does a great job servicing my car. They always give great service as well. I walked to pick up my car on one of the hot days (I live fairly close) When I walked in the office, Diane was quick to give me a bottle of water as she realized that I had walked there.

The service at Larsons is always excellent.

AMAZING!!! I discovered this shop through the RepairPal website. I was having issues with my power door locks, and Googling etc lead me to RepairPal, and ultimately Larson's. Diane and her staff are certainly doing things right!!! From my initial on-line request for an appointment, I was totally impressed...I was able to make one within one business day, and Diane replied to my request on the July 4th Holiday!!!! As I said to Diane today - she and her staff provided far better customer service than I have often received at medical facilities! I was having some other issues with my car in addition to the lock problem so Diane suggested a thorough inspection (which was totally needed as my car had not gotten a complete check up for probably at least two years.) As I was sitting waiting for the report I was a nervous wreck expecting to hear that my car was going to need major repairs. Not the case at all - Diane recommended a few minor things that needed immediate attention, and a few minor things that could be taken care of at my next check up in six months. They resolved my issue with the power locks (ordering and receiving parts in record time) and also corrected a noise issue that I was having ,that I feared was something major with my power steering, in an instant (rust on a plate behind my brakes). The documentation I received from the inspection of my car was far more detailed and informative than most medical reports I have received for my own annual check ups! I highly recommend this shop for their professionalism, expertise, customer focus and most especially their honesty...Try to schedule your repair for a good weather day - they have a lovely waiting area overlooking the pond where you can wait while your car is serviced. You will feel like you are on vacation, and Diane will come out frequently to update the status on your repair as well as offer beverages and snacks. Thank you RepairPal for helping me to find this WONDERFUL Auto Service company...and thanks to Diane and her staff as well for your Customer Service...

Great service, honest and knowledgeable team.

Brought in an aging, squeaky Honda in the morning. Drove away in the afternoon in a silent, smooth-running vehicle in the afternoon. Once again, Team Larson had worked their own special mechanical magic on the 15 year old CRV. As always, Thank You!

excellent service. very friendly. prompt service